Title: Never Split the Difference: Negotiating as if Your Life Depended on It
Author: Chris Voss & Tahl Raz
Category: Non-fiction, Self-help
Summary: A practical guide to negotiation based on the high-stakes experiences of former FBI hostage negotiator Chris Voss.
Chris Voss draws on his experience as an FBI hostage negotiator to explain how to negotiate effectively in business and everyday life. He introduces techniques such as tactical empathy, active listening, mirroring and calibrated questions to help readers understand others’ motivations, navigate difficult conversations and achieve better outcomes.