Title: Powerful Phrases for Dealing with Difficult People: Overcoming Conflict at Work
Author: Renee Evenson
Category: Non-fiction, Business
Summary: A practical guide for resolving workplace conflict, this book provides actionable step-by-step scripts, communication tactics, and phrases to diffuse tense situations. Evenson offers specific frameworks for navigating challenging behaviors — such as aggressive colleagues, passive-aggressive co-workers, and micromanaging bosses — while maintaining professionalism, emotional control, and mutual respect.